FOR READY TO WEAR ITEMS, WE OFFER RETURN AND EXCHANGE OF GOODS BUT IS LIMITED TO COLOR, SIZE AND SUBJECT TO AVAILABILITY OF OUR STOCK. REQUEST FOR RETURN AND EXCHANGE SHOULD BE DONE WITHIN 7 BUSINESS DAYS UPON RECEIVING YOUR ORDER.
TO START AN EXCHANGE, YOU CAN CONTACT US AT INFO@THEABAYALAB.COM
IF YOUR RETURN REQUEST IS ACCEPTED,
DAMAGES AND ISSUES
PLEASE INSPECT YOUR ORDER UPON RECEPTION AND CONTACT US IMMEDIATELY IF THE ITEM IS DEFECTIVE, DAMAGED OR IF YOU RECEIVE THE WRONG ITEM, SO THAT WE CAN EVALUATE THE ISSUE AND MAKE IT RIGHT.
EXCEPTIONS / NON-RETURNABLE ITEMS
CERTAIN TYPES OF ITEMS CANNOT BE RETURNED, LIKE CUSTOM PRODUCTS AND READY TO WEAR ITEMS AFTER LENGTH ALTERATIONS. PLEASE GET IN TOUCH IF YOU HAVE QUESTIONS OR CONCERNS ABOUT YOUR SPECIFIC ITEM. UNFORTUNATELY, WE CANNOT ACCEPT RETURNS ON SALE ITEMS OR GIFT CARDS.
EXCHANGES
THE FASTEST WAY TO ENSURE YOU GET WHAT YOU WANT IS TO RETURN THE ITEM YOU HAVE, AND ONCE THE RETURN IS ACCEPTED, MAKE A SEPARATE PURCHASE FOR THE NEW ITEM.
EUROPEAN UNION 14 DAY COOLING OFF PERIOD
NOTWITHSTANDING THE ABOVE, IF THE MERCHANDISE IS BEING SHIPPED INTO THE EUROPEAN UNION, YOU HAVE THE RIGHT TO CANCEL OR RETURN YOUR ORDER WITHIN 14 DAYS, FOR ANY REASON AND WITHOUT A JUSTIFICATION. AS ABOVE, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. YOU’LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE.
